‘Quality of Service’ Archive

Birthdays and Brands

I have always loved celebrating birthdays. Should I be embarrassed to admit that I was notorious among my friends for leaving them little notes stating exactly how many days were left until my b-day? Maybe this is why I am especially excited about Amdocs’ 30th birthday celebration. In today’s ever-changing world, turning 30 is a [...]

Four Reasons for Service Providers to Smile in 2012

I originally intended to write this blog post about positive trends in 2012 much closer to January 1, but I was busy planning a big celebration.  I’m of course referring to Amdocs’ upcoming 30th anniversary year (what did you think I meant?). Keep an eye on this space for more details …
And speaking of the [...]

Channeling YouTube

After YouTube’s recent announcement “that even more talented creators and original entertainment will soon join” the site, some commentators focused on the death of “amateur hour.” (Personally, I think there will always be room for homemade videos featuring cute cats and people spectacularly quitting their jobs).

The Never-Ending Process of Improving Quality

I am STILL renovating my house, but I am glad to report that it’s about 80 percent complete. As part of the process, I had to call my service provider to reinstate my triple-play offering. The whole process, which was divided into two distinct parts, once again demonstrated the meaning of the phrase “end-to-end customer [...]

Various Opportunities, Interesting Potential (VoIP)

Microsoft is in the process of acquiring Skype – which has partnered with Facebook. Do these new developments signal that the sky is falling for service providers?
The quick answer is “no.” First of all, some analysts are even predicting that partnering with Facebook may hurt Skype, turning it into a type of dumb pipe. Regardless [...]

Speed, Singapore and Service

In an effort to ease the data crunch, some providers are launching priority mobile broadband services. For instance, Singapore SingTel announced a new “Priority Pass” service that gives priority to customers on its existing 7.2 Mbps and 21 Mbps mobile broadband plans when the network is taxed. Executive VP Yuen Kuan Moon said the service [...]