Tag Archives: self service

Isn’t ordering online meant to be a lot easier?

By Uri Gurevitz Ever gone to a service provider’s website, found the device you want and the price plan that suits you, then clicked on the “Order Now” button, just to get a message saying “To order now, call us at 1800XXXXXXX or leave your phone number and we will call you?” I have. And have you ever tried to order bundled packages online? The selection is pretty limited. In contrast, I’ve discovered that contacting the call center usually opens up a whole new world of options and bundles that aren’t being offered online. That’s a little ironic, because in […]  More >>