Tag Archives: community

A community is only as good as its contributors

It was around this time last year when I wrote a blog about the launch of the new Amdocs Product Support (APS) community.If you haven’t read it or you just want to refresh your memory go ahead, I’ll wait. Done? Great! Well in the 11 months since that blog was written, the APS community have been very busy expanding and developing the community. Their newest community feature is the Top Contributor program. The Top Contributor program recognizes and rewards top contributors for their contribution to the community. Every month, the Contributor of The Month will be recognized on the home page […]  More >>

Amdocs Product Support Goes Social

Recently Amdocs announced the launch of our new Amdocs Product Support Community. This was exciting to me for a couple of reasons. First, because I get excited whenever a group in Amdocs integrates Social into their operations; and second, because I worked with this fine group of people in the Product Support business unit for two and half years, and it is great to see my former-colleagues hit a major milestone. And I do mean major. Integrating social support into their product support mix brings Amdocs Product Support (APS) into some pretty exclusive company. There are some very high profile […]  More >>

Weird Science

The incredibly popular social media blog Mashable recently published an article entitled “Understanding How and Why Facebook Users Interact with Brands.” The article reported on a study done by ExactTarget on, among other things, how the Facebook population interacts with brands. The findings are interesting for all brands, but present a particularly interesting challenge for B2B, or large enterprise to large enterprise, i.e., companies like Amdocs.  Let’s look at the top 12 reasons that, according to the study, people associate with brands: 40% to receive discounts and promotions 39% to show my support for the company to others 36% to get […]  More >>