Tag Archives: cable

The past (and future) of convergence

convergenceConvergence is not a new idea. In the mid-90s the cable industry was buzzing about how multiple services could be delivered over a single coaxial cable running into your house. Imagine – one cable for video, voice and data (in 2013, it’s hard to express how lofty this idea once seemed). By early 2003, the cable industry had become leaders in providing internet services and had indeed accomplished convergence for residential voice, video and data in most of their footprint. But making convergence work in that era wasn’t trivial. Although the services were delivered through the same pipe, the radio […]  More >>

What SMB Cable Customers Really Want

I recently attended the Future of Cable Business Services event, a one-day conference hosted by Light Reading that explored the progress of cable operators in the U.S. business telecom services market – it was informative and enjoyable. What I found most interesting, perhaps surprisingly, was a panel that had very little to do with the future of technology, called Cable Customers Speak Out. The panelists were small and medium business (SMB) customers of cable companies – actual customers! Joseph McGovern, the president of NuTech Healthcare, was cheered as he detailed his priorities, selection criteria and business philosophy of what he wants and doesn’t want from his telecom service providers.  More >>

The Four Key Elements for Improving Time to Market

These four tips on improving time to market for service providers resulted from interviews and careful statistical analysis of Amdocs 2011 survey of 125 senior executives at wireless, wireline and cable providers from every region in the world.  Service providers can create a lean, effective, ready-to-go and automated operation by using the following four steps to implement a “service factory approach”: 1. Centralized product and service catalog Today everyone is struggling to stay on the same page. There are too many BSS and OSS systems, and these systems need to communicate with each other. There are also too many catalogs, […]  More >>

Time to Invest in Time to Market

Amdocs’ 2011 survey of 125 senior executives at wireless, wireline and cable providers from every region in the world, demonstrates that service providers who invest in addressing operational challenges can improve their time to market and positively impact their bottom line: those who invested reaped results! While the majority of service providers (67%) reported they had failed to improve their time to market, 33% reported an improvement (by 20% on average – an impressive number). When asked for the key factors enabling this improvement: 81% cited improved project management and control 76% said it was a result of improving organizational […]  More >>