Category Archives: Uncategorized

Amdocs wins Best Telephony Outsourcing Award

The Outsourcing Center, the world’s leading provider of international outsourcing best practices and benchmarking, has announced that Amdocs, in partnership with Vodafone Netherlands, has won its prestigious annual Outsourcing Excellence Best Telephony Outsourcing Award. Real partnership between partners, business outcomes focused operations and outstanding results have combined to help Amdocs GSS scoop a major international outsourcing award for the first time. We were also invited to the ‘Oscars’ of Outsourcing Awards events which will be held in Texas on May 23-24, 2012. We’ll see you all there…  More >>

Managed services: The bottom line for dollars and sense

With service providers having to invest more than ever before in their network to meet growing data challenges, managed services is the direction they are going in for all aspects of their business. According to Shai Levy, Amdocs’s division president of Global Strategic Sourcing, mission critical systems are no longer off-limits. In an interview with Global Telecoms Business, Levy highlights how technology-based managed services enable transformation and what is really important to service providers. More bang for the buck. Leading operators have begun viewing managed services as going far beyond just reducing Opex.  More than ever, service providers are looking […]  More >>

The model way to outsource

Outsourcing takes many forms. Sometimes service providers go that route to handle distinct business processes. Other times they want an external provider to handle all their operations. But with the increasingly fierce competition service providers are facing, they are continually challenged to innovate and improve their service. Now more than ever, service providers are leveraging different outsourcing models to enable greater levels of customer value, and to quickly adapt to customer needs and a rapidly-changing industry. For service providers looking for a low-cost pool of resources to support short-term IT needs and gaps, staff augmentation is the way to go. […]  More >>

Outsourcing OSS – the best approach

As part of a broader network outsourcing activity: This is the most common form of telecommunications outsourcing. It’s usually carried out by Network Equipment Providers (NEPs) and involves the outsourcing of the network itself, network and field maintenance, network operations center (NOC), BSS/ OSS systems and processes. It ties all services under one managed services agreement so service providers only have one vendor to deal with. However, it’s very expensive – often in excess of $1B over five years for a Tier 1 operator. It may also lack management focus and expertise on the OSS-specific systems and processes.  More >>