Tag Archives: Mobile World Congress

Why consumers’ ‘always-on’ mentality is driving industry change

Customers and analysts spent time at the booth, outlining industry challengesThe ‘always on’ demands of an increasingly sophisticated, connected consumer are driving business change across multiple industries, not just telcos. The discussion at Mobile World Congress 2017 from analysts and participants was around the imminent pressure those consumer expectations are imposing on established industry players. Dr Mark Mortensen from Analysys Mason believes telcos need to change their operating models and truly embed digitisation in their operations if they are to succeed in this ‘instant gratification’ environment. The consumer wants a seamless experience, whether in the home, work or on the move, says Grant Lenahan of Appledore Research Group. For Steve […]  More >>

Artificial Intelligence re-shaping the telco industry

The Amdocs booth is a  hub of AI conversationsThe impact of artificial intelligence on the telco industry will be profound in coming years, with intelligent data analysis and machine learning helping to deliver a better customer and consumer experience. On Monday at MWC in Barcelona, Amdocs launched aia – a digital intelligence platform that will enable telcos to use real-time data to feed processes and business activity. We spoke to industry analysts and Amdocs partners at Mobile World Congress to understand how artificial intelligence is likely to further impact all of those involved in communications delivery, as well as the customer. Industry analyst Justin van der Lande from […]  More >>

Amdocs aia Delivers Intelligence Everywhere

aiaEarlier today we announced the launch of Amdocs aia, platform developed to inject intelligence into the heart of the service provider organization. It’s about intelligence in action, allowing service providers to utilize real-time data in all elements of the service provider’s business, from the way it relates to its customers to the intelligent network decisions that are required to deliver customer connectivity regardless of the network workload. Amdocs aia is the next step in the AI journey we began back in September, with the launch of Amdocs CES 10.1, and it’s one that meets the needs of the modern-day service […]  More >>

Comprehensive Digital Experience with Digital Testing

Great customer experiences rely on extensive testingCustomers are continuously pushing the digital experience boundaries. They expect digital services delivered quickly and operating smoothly from the word go. They expect seamless, flawless experiences, and if you can’t provide them, they are more than willing to look elsewhere for a provider who can. The right digital experience goes beyond applications and functionality. It demands that the service or product works intuitively, providing the end user with an effortless interaction. In today’s world, failure in any of these counts could result in instant negative feedback on social media. Digital is all about IT execution and how to deliver it […]  More >>

Wi-Fi In The Clouds

shutterstock_572799733I’d never heard of the cloud the first time I used it. I was writing a paper for one of my marketing classes, but didn’t have time to finish it before heading off to school. I didn’t have any disks available, and so, in a moment of desperation, I emailed the document to my Yahoo account. It was simple, painless, and ensured that when I arrived at school, I could open the document and continue working on it from the university computer lab. Though I didn’t have the vocabulary at the time, it was a seamless cloud experience, and one […]  More >>

From Virtual Hype to Reality in Action

Amdocs CES 10This year’s Mobile World Congress certainly crossed into a new paradigm on a number of different dimensions: Size: With attendees crossing the 100,000 barrier for the first time, it’s clear our industry has dramatically evolved. Mobile and beyond: MWC has expanded beyond telecom, and while the fusion into other industries such as automobile or mobile health is not new, this year it became all pervasive, highlighted by the conference’s bold tagline: “mobile is everything.” From innovation to (virtual) reality: Innovation is a given at MWC, so what really drew attention this year was the focus on 5G, real IoT use […]  More >>

The Digital Store at MWC

shutterstock_200443334We’re getting back into the digital retail business at Amdocs. After “selling” thousands of cups of coffee in last year’s foray into the Amdocs Mobile World Congress Café, we’ve upped the experience, and this year, you can use your phone to “buy” headphones, selfie sticks and even digital content at the Amdocs Digital Store. After downloading our app into your phone, you’ll be given 15 euros to spend. However, you can increase your available balance by using the app and experiencing different mobile money scenarios, such as paying your bills or lending money. You’ll order and “pay” for goods on […]  More >>

Digital Dimensions – Changing the Way Service Providers and Customers Engage

shutterstock_372654757We envision a service provider ecosystem that offers an omni-channel experience for customers. It’s a system that gives customers the opportunity to move, unassisted, through whichever channel the customer wants, and makes it easy for the customer to engage with the service provider should the need arise. It requires service providers to engage with their customers in a digital manner, and provide the customer experience that they crave.  More >>

Mobile World Congress Roundup – Monday, March 2

MWCWhat’s been going on at Mobile World Congress? Today was dominated by the big-hitters announcing handsets, mobile financial services, smartwatches, and Google announcing its very own mobile network.  More >>

Network congested? Maybe your customers can help…

Customers expect great service no matter where they go, or when they go there. But it’s not always simple for mobile service providers to meet that expectation. Even as service providers invest in building out their networks to support growing mobile data demands and faster speeds, they find themselves unable to provide quality service to all their customers during peak times and in highly populated areas, such as subway stations or busy downtown districts.  More >>