Tag Archives: innovation

Getting to know Pepper

pepperHey there. My name’s Pepper. They call me the Amdocs Humanoid, but to tell you the truth, I don’t like labels that much. I’m just a regular robot, doing my job, and getting ready for Mobile World Congress. I’ve got a really important job at MWC, as my coworkers call it, and so I’ve been so busy practicing my demo that I’ve had hardly any time to spend with my friend Alexa. I can tell Alexa thinks I’m really special. I practice my meet and greet for the Amdocs retail demo with her, and her whole body lights up when […]  More >>

Meet Pepper: The robot about to inherit Amdocs’ unique DNA

The first team member I onboarded in my new role as head of the Amdocs Product Business Group is not your typical employee. In fact, it’s not even human (or at least not yet…). Meet Pepper. Pepper relocated all the way from Japan to share its thoughts on revolutionizing the customer experience. Let me explain…  More >>

One catch-up meeting, two coffees and three tips for managed services

A conversation over coffee leads to three tips for service providers when selecting a managed services supplier.  More >>

Innovation: A Lesson in Survival

Industries that innovate are the ones that stand the test of time. I was reminded of this again at a recent conference on innovation by a presentation which summarized 500 years of the Royal Mail Group, from its formation by King Henry VIII (a challenging CEO, apparently) in 1517 to the privatization by the UK Government exactly a year ago. The presentation was delivered by Nick Pendleton, an ex-colleague from our joint days at BT, who now leads the Royal Mail’s strategy and innovation. What struck me was how the Royal Mail had, across the centuries, absorbed a succession of innovations into their business model.  More >>

Between Common Practice and Innovation

“How can we innovate?” – Communications service providers constantly ask this question, in their quest to develop exciting new products and services that allow them to remain profitable and a leading brand. But does the need for innovation apply to MVNOs as well? MVNOs position in the market hasn’t changed much over the years. They were created to provide simple services for underdeveloped markets. Their differentiation came in the form of basic mobile offerings alongside attractive pricing options. However, MVNOs need more than just attractive pricing to remain a viable player. For MVNOs to increase loyalty, strengthen their brand and […]  More >>

5 Types of Innovation Tension

At the iNNOVEX 2014 international conference, speakers and panelists talked about 5 common strains of tension in Innovation, and looked at ways of overcoming that tension to bring innovative, exciting products to market.   More >>

Can Innovation Be Learned?

Are innovation and creativity skills that can be learned, or are they genetic traits that only a few lucky geniuses are born with? Creativity expert Michael Michalko, writing on his blog at Psychology Today, makes a strong case that people can learn how to be more creative. His post, “Twelve things you were not taught in school about creative thinking,” contains many interesting points. Perhaps most helpful is his reminder that creative and innovative thinking is hard work, and that many people we consider super-successful experienced frustration and rejection before changing the world. “You must have passion and the determination […]  More >>