Tag Archives: Amdocs

Don’t order the spaghetti

To keep pace with the market, service providers need to ensure their IT systems are kept up to speed to support growing business demands. But as any CTO will tell you, this is easier said than done. Some of the biggest challenges relate to deeply entrenched legacy systems. According to a recent Coleman Parkes survey, four out of five service providers believe their legacy systems are holding them back, while almost two-thirds say they have a medium to heavy legacy presence in their IT landscape. Usually, when it comes to legacy systems, the older it is, the more it resembles […]  More >>

It’s a win-win deal

Amdocs’ definitive agreement to acquire Comverse’s business support systems (BSS) assets is a win-win deal for both companies  More >>

2 Top Trends in the Evolution of Real-Time Data Services

Without question, the new data-led services rolled out by some of the world’s leading service providers are generating some real interest and buzz in the telecom world. And it’s easy to see why – just take a look at the data consumption and habits of your family and friends. We all want data-hungry, rich communication services that are available anytime, anywhere. Service providers are ready with data services that are set to rock the consumer’s world using real-time promotions, multi-service consumption, shared data experience, and personalized data plans. We’ll talk about some of these other services in my upcoming posts, but […]  More >>

Is consistent service across channels just a pipedream?

Have you ever seen a great new offer for a mobile service package advertised on TV, but when you went online to your account to take advantage of the offer, it wasn’t available? Well, it just happened to me again. Frustrated, I switched to my laptop and found the offer – but the sign-up process looked completely different to what I’m used to. Why is it so difficult to get the same look and feel from my service provider when using different channels? Whatever happened to the idea of a consistent user experience?  More >>

Show Them the Money

Eighty percent of urban Indians plan to buy a smartphone in the next 12 months. This is more than the percentage of my fellow Brits who brush their teeth every day. Choosing to adopt a digital lifestyle is clearly winning over just a normal lifestyle. In parallel, an increasing number of service providers are transforming themselves into digital services companies. Talk is unmistakably turning into action: Deutsche Telekom, for instance, launched last summer a range of smart home services. More recently, Millicom re-affirmed its plan to become a digital player in less than five years in parts of Africa. Sure, service providers can gain a strong position in our digital lifestyle. They certainly want to. Research from 2012 shows that fully two thirds of operators intend to own the customer relationship in the digital world. So, a done deal or wishful thinking? It won’t necessarily be an easy coup: the same survey revealed that less than one in seven of the device manufacturers and internet companies would agree to forego customer ownership.  More >>

If big data is the new oil, analytics is the combustion engine

Contrary to popular belief, success in big data does not lie in the ability to capture every minute piece of customer data in real time and then store these vast quantities of data in an underground data center awaiting sale to third parties. The key to big data success is having a deep understanding of the data a service provider generates ‒ what’s relevant, what’s valuable ‒ and a clear picture of how to manage this important data.   More >>

2014: The year of SON

With Mobile World Congress only a few weeks away, a new acronym is likely to be on the lips of infrastructure vendors and third-party software companies in Barcelona: SON. SON, or self-optimizing networks, has become an important consideration for mobile operators because almost all the headaches that operators face, both from an investment and customer satisfaction perspective, relate to network performance. From macro-level issues costing hundreds of millions of dollars, such as when to upgrade a network, to less costly but equally important issues of day-to-day efficiency, the network is at the forefront of the operator’s mind. For example, what impact will a new business park in a certain area have on subscriber performance? Where are networks most congested? When? And how can that be resolved?   More >>

Amdocs CES 9.1 – Put the customer in control

Putting customers first is a good approach, but what exactly do they need? What’s most important to each customer? Who knows best? Could it be the customers themselves? Communications today is about more than the network technology or devices. It’s about delivering the experience that the customer wants, when they want it, regardless of channel, network, service or device. Amdocs has just announced the release of Amdocs CES 9.1. This latest version of our product suite introduces new capabilities for social care, SMB (small and medium businesses), and multi-play capabilities, among others. It was developed to address the needs of today’s customer, who expects service to be SIMPLE, even in the face of today’s network, offering, and device complexities.  More >>

Unlock the Potential of Big Data

When was the last time you saw someone who was completely unconnected – sans smartphone, tablet, iPod? Driven by a desire to be always connected and entertained, we are a data-hungry society with an insatiable appetite. In fact, Cisco® Visual Networking Index (VNI) recently reported that by 2016 there will be 19 billion networked devices resulting in 1.3 zettabytes of IP traffic per year. Just how big is a zettabye? An analogy provided in IT Knowledge Exchange explains, “If a gigbyte equaled an 11 ounce cup of coffee, then a zettabyte of coffee would equal the volume of the Great […]  More >>

New in CES 9: 3 Technology Trends for Operational Peace of Mind

New in CES 9: 3 Technology Trends for Operational Peace of Mind Running major data centers is expensive. To survive, organizations such as communications service providers that run large-scale data centers must consistently adopt new technologies that reduce total cost of ownership (TCO). Those who lag behind in technology might quickly find themselves behind in business as well, priced out of the market as costs for managing and expanding their outdated systems spiral. But being the first to adopt new technologies is also risky. This is the data center manager’s dilemma: be conservative and risk falling behind, or adopt early […]  More >>