Tag Archives: Amdocs Proactive Care

The big data experience

Big data – it’s everywhere! You can’t help hearing about it. Providing deep insight into a lot of data, it improves healthcare, science, research, operational performance; the list goes on and on. How can service providers leverage big data to improve customer experience?  More >>

Harnessing big data analytics to drive advocacy

Clock on dataAmdocs Proactive Care and Amdocs Social Care rely on big data analytics to service the customer. Amdocs Proactive Care monitors events in the customers life to detect issues, and then proactively solves those issues. Amdocs Social Care connects service providers to customers through social media channels of the customer’s choosing, to help resolve issues.  More >>

Unlock the Potential of Big Data

When was the last time you saw someone who was completely unconnected – sans smartphone, tablet, iPod? Driven by a desire to be always connected and entertained, we are a data-hungry society with an insatiable appetite. In fact, Cisco® Visual Networking Index (VNI) recently reported that by 2016 there will be 19 billion networked devices resulting in 1.3 zettabytes of IP traffic per year. Just how big is a zettabye? An analogy provided in IT Knowledge Exchange explains, “If a gigbyte equaled an 11 ounce cup of coffee, then a zettabyte of coffee would equal the volume of the Great […]  More >>