Spring – time of big plans and new beginnings

Spring is in the air, and something about this season always makes us feel compelled to make changes, start new projects, get rid of clutter, sort out relationships and possessions, and get our affairs in order. Spring is the time for new beginnings – in nature, among people, and yes, even in software testing. The world of application development never stands still – innovations in technology give rise to new application design and building approaches, customer demand for faster, more convenient apps inspire teams to adopt new delivery methods, and the coming of age of a new generation of digital […]  More >>

We had an AWSome Day…the first of many!

The first question I might hear from the people reading this blog is, “Why did you leave the ‘E’ out of awesome?”  Because the AWS in “AWSome” stands for Amazon Web Services, and on March 23rd AWS held a one day event for close to 100 Amdocs employees in Tel Aviv, Israel.  In attendance were Amdocs developers, solution architects and engineers who were briefed on the latest features and services available from Amazon Web Services. This is an example of Amdocs technology leadership, as we continually work with cutting edge partners such as AWS to deliver innovation to our customers. This […]  More >>

Are we going to be replaced by Bots?

Prepare for employment in the age of artificial intelligence The innovation tsunami driven by artificial intelligence (AI) is about to wash away some of the familiar paradigms of how we work, learn, and educate, and will impact us all, either directly or indirectly. For centuries, humans have worried about “technological unemployment” or the loss of jobs caused by technological change. Never has this concern been felt more than it is today, the dawn of the next industrial revolution. The new worker robots, “Bots”, will be able to fully imitate the human brain. Using deep learning, an AI technology which mimics the […]  More >>

DevOps is Growing Up

DevOps guru and author Gary Gruver joins Yoav Ziv, Head of Amdocs Testing Services, in a webinar addressing the new set of challenges when scaling DevOps practices at the enterprise level DevOps is a key element of an enterprise digital transformation strategy – the close alignment between different groups involved in application delivery helps accelerate release cycles and deliver better quality software in less time. Over the past several years, nearly all of the leading Communications Service Providers have embarked on a DevOps journey as part of their application delivery modernization initiative. However, following the initial success of DevOps on […]  More >>

Finding the right moment

Nearly every night, my friend Erica puts her two young children kids to bed. By eight, she’s read them a story, tucked them in, gotten them water, walked them to the bathroom, tucked them in again, and turned off their light. With the house quiet, she sits on the couch, and unwinds while watching TV on her tablet. Over the past few months she’s been catching up on Grey’s Anatomy, and now that she’s just about caught up to season 13, Erica is looking for something new to watch. Which brings us to contextual digital engagement. If her service provider […]  More >>
fraud

Calculating the fraud risks of the digital era

Could you live without your mobile device?  In 2017, admitting that you can’t is hardly a cause for shame. Used continually for navigation, mobile purchases, downloading video, browsing news sites, exchanging WhatsApp messages — and even the occasional phone call — our mobile devices are now part of us.  Accompanying the upside of the digital revolution the human kind experiences, are many new threats and risks.  And as digital technology continues to evolve at a frantic rate, keeping pace with the increased risks presents an enormous challenge. Cyber Security Vulnerabilities are Turning into Fraud Enablers To understand how the technology […]  More >>
Good

Good deeds are back

March has finally arrived, and brings with it the chirping of robins and the coming of Spring. It’s a time of renewal, and at Amdocs that means renewing our commitment to our communities and those in need. For the second straight year, we’ve designated March as Good Deeds Month, and this time, our goals are bigger than ever. As a tribute to our 35th anniversary, which we celebrated earlier this year, we’ve upped our employee volunteer hours goal for 2017 from 25,000 to 35,000 hours. It’s a lofty goal, and one that makes me proud to be an Amdocs employee. Amdocs […]  More >>
stay

AI that’s here to stay

You couldn’t walk through Mobile World Congress without coming away with these two observations. First, the new Amdocs colors are really striking, and second, artificial intelligence (AI) has reached center stage. The fit between AI and service providers delivering services to tens of millions of users each day is a natural one – through machine learning and automated processes, service providers will have an easier time delivering services to customers that they want, possibly before they even realize they want it. AI looks to deliver benefits that go far beyond the front end system. Smart networks, utilizing virtualized servers, will […]  More >>

Why consumers’ ‘always-on’ mentality is driving industry change

The ‘always on’ demands of an increasingly sophisticated, connected consumer are driving business change across multiple industries, not just telcos. The discussion at Mobile World Congress 2017 from analysts and participants was around the imminent pressure those consumer expectations are imposing on established industry players. Dr Mark Mortensen from Analysys Mason believes telcos need to change their operating models and truly embed digitisation in their operations if they are to succeed in this ‘instant gratification’ environment. The consumer wants a seamless experience, whether in the home, work or on the move, says Grant Lenahan of Appledore Research Group. For Steve […]  More >>

Artificial Intelligence re-shaping the telco industry

The impact of artificial intelligence on the telco industry will be profound in coming years, with intelligent data analysis and machine learning helping to deliver a better customer and consumer experience. On Monday at MWC in Barcelona, Amdocs launched aia – a digital intelligence platform that will enable telcos to use real-time data to feed processes and business activity. We spoke to industry analysts and Amdocs partners at Mobile World Congress to understand how artificial intelligence is likely to further impact all of those involved in communications delivery, as well as the customer. Industry analyst Justin van der Lande from […]  More >>