Wi-Fi In The Clouds

I’d never heard of the cloud the first time I used it. I was writing a paper for one of my marketing classes, but didn’t have time to finish it before heading off to school. I didn’t have any disks available, and so, in a moment of desperation, I emailed the document to my Yahoo account. It was simple, painless, and ensured that when I arrived at school, I could open the document and continue working on it from the university computer lab. Though I didn’t have the vocabulary at the time, it was a seamless cloud experience, and one […]  More >>
Eyal Felstain

Meet the Experts: Transforming networks with NFV and how it will impact the testing process

Mike Cooper continues his Meet the Expert series, talking to Amdocs’ Dr. Eyal Felstaine about NFV, ECOMP, and all things network  More >>
Acquisitions made a splash

Integrating Acquisitions into Amdocs CES 10.1

It’s one thing to make a splash, spend $260 million dollars, and buy three companies in one day. However, taking those three companies and beginning to integrate them into existing product lines within 3 months is a completely different animal. And that is exactly what we did in Amdocs CES 10.1. Back on September 14 Eli Gelman announced that the purchase of Vindicia, Brite:Bill and Pontis would “position Amdocs as the market leader to help communication and media providers on their (digital) journey.” Today, with the release of Amdocs CES 10.1, we’re helping our service provider (CSP) customers accelerate their […]  More >>
Amdocs employees at annual bake sale supporting Developmental Services Center (DSC)

A dazzling corporate light

Amdocs isn’t the first place I’ve ever worked. I’ve worked in companies large and small, each with its own attitude toward corporate social responsibility. Some took it seriously, others ignored the idea completely. But one of the things I love about Amdocs, where I’ve worked for nearly ten years, is the importance, extending far beyond lip service, which we place on giving back to our community. Our CEO, Eli Gelman, recently wrote “I believe our Code of Ethics and Business Conduct is a defining document.” He sets the tone for all 25,000 employees, regardless of their location or position. We […]  More >>
Amdocs CES 10.1

Getting Ready for the On-Demand Digital Economy

Amdocs CES 10.1 enhances our previous CES 10 offering. We’ve accelerated Digital, building in real-time contextualization, artificial intelligence, and flexible interactive billing options.  More >>

Keeping Pace with the Internet of Things

The exciting possibilities which the Internet of Things (IoT) have already delivered and those which it promises are helping drive a growth in connected devices at an accelerating rate. By 2020, Gartner expects the total number of IoT devices to reach almost 21 billion and a joint report by DHL and Cisco expects this number to be as high as 50 billion. With such growth, how can traditional Telco’s and Communication Service Providers (CSPs) maintain pace with and nurture the industry? I talked with Adrian Ugoni from our Services and Solutions group, for his view. Arye Zacks: The Internet of Things […]  More >>

Giving thanks for the testers this holiday season 

Thanksgiving. A beloved holiday celebrated in the US with family, football, the aroma of roasting turkey, and for many, the kickoff of the busiest shopping season of the year. Holiday shopping is crucial for the economy – it is estimated that around 30% of annual retail sales occur between Black Friday and Christmas. And while some shoppers find the rush of a midnight drive to the shopping mall exhilarating, a growing number of consumers prefer to shop online, fueling a record growth of Black Friday e-commerce. According to data published by Adobe, last year’s online shoppers collectively spent $4.45 billion during […]  More >>

When Digital Goes Wrong: Lessons from Revenue Assurance

Many communications service providers are in a hurry to “go digital”. They’re working to better empower customers, improve their experience, increase satisfaction and loyalty, launch new products and services faster, ensure easy adoption and consumption – all while reducing operational costs. Many have embarked on extensive transformation projects to become true digital service providers. But going digital is not only about being able to offer cool new services, it is about customer centricity. It is about ensuring excellent, seamless customer journeys and interactions excellent. And it doesn’t always go as planned.  More >>

Meet Pepper: The robot about to inherit Amdocs’ unique DNA

The first team member I onboarded in my new role as head of the Amdocs Product Business Group is not your typical employee. In fact, it’s not even human (or at least not yet…). Meet Pepper. Pepper relocated all the way from Japan to share its thoughts on revolutionizing the customer experience. Let me explain…  More >>

Amdocs wins prestigious network awards

Amdocs won two prestigious industry network awards at the MEF Excellence Awards at MEF16 in Baltimore on Tuesday night. Amdocs won the MEF’s Vendor of the Year for Third Network Technology Solutions and, in a tie with CENX, the Lifecycle Service Orchestration (LSO) Technology of the Year award for Third Network Technology Solutions. The MEF is the driving force enabling agile, assured and orchestrated Third Network services for the digital economy and the hyper-connected world, with user-directed control over network resources and cloud connectivity. The awards were accepted on behalf of Amdocs by Gabriel Kerner, VP, head of OSS product […]  More >>