Category Archives: Revenue Assurance

Protecting corporate telephony systems

fraudFraud is running rampant in the telecom industry. International Revenue Share Fraud, where criminal fraudsters partner with content providers, is by far the most damaging type of fraud, costing the industry approximately $11 billion. The most prominent enabler for executing this fraud type is hacking private corporate telephony systems (PBX) and generating unauthorized excessive amount of calls to International Revenue Share destinations without the corporation’s awareness or consent. This accounts for nearly 70% of all International Revenue Share Fraud damages, costing the telecom industry about $7.5 billion dollars each year. PBX hacking hurts both the enterprise businesses and the service […]  More >>

When Digital Goes Wrong: Lessons from Revenue Assurance

shutterstock_514484863Many communications service providers are in a hurry to “go digital”. They’re working to better empower customers, improve their experience, increase satisfaction and loyalty, launch new products and services faster, ensure easy adoption and consumption – all while reducing operational costs. Many have embarked on extensive transformation projects to become true digital service providers. But going digital is not only about being able to offer cool new services, it is about customer centricity. It is about ensuring excellent, seamless customer journeys and interactions excellent. And it doesn’t always go as planned.  More >>