Category Archives: Revenue Assurance

Calculating the fraud risks of the digital era

fraudCould you live without your mobile device?  In 2017, admitting that you can’t is hardly a cause for shame. Used continually for navigation, mobile purchases, downloading video, browsing news sites, exchanging WhatsApp messages — and even the occasional phone call — our mobile devices are now part of us.  Accompanying the upside of the digital revolution the human kind experiences, are many new threats and risks.  And as digital technology continues to evolve at a frantic rate, keeping pace with the increased risks presents an enormous challenge. Cyber Security Vulnerabilities are Turning into Fraud Enablers To understand how the technology […]  More >>

Protecting corporate telephony systems

fraudFraud is running rampant in the telecom industry. International Revenue Share Fraud, where criminal fraudsters partner with content providers, is by far the most damaging type of fraud, costing the industry approximately $11 billion. The most prominent enabler for executing this fraud type is hacking private corporate telephony systems (PBX) and generating unauthorized excessive amount of calls to International Revenue Share destinations without the corporation’s awareness or consent. This accounts for nearly 70% of all International Revenue Share Fraud damages, costing the telecom industry about $7.5 billion dollars each year. PBX hacking hurts both the enterprise businesses and the service […]  More >>

When Digital Goes Wrong: Lessons from Revenue Assurance

Many communications service providers are in a hurry to “go digital”. They’re working to better empower customers, improve their experience, increase satisfaction and loyalty, launch new products and services faster, ensure easy adoption and consumption – all while reducing operational costs. Many have embarked on extensive transformation projects to become true digital service providers. But going digital is not only about being able to offer cool new services, it is about customer centricity. It is about ensuring excellent, seamless customer journeys and interactions excellent. And it doesn’t always go as planned.  More >>