Author Archives: Gadi Solotorevsky

Gadi Solotorevsky

Gadi Solotorevsky
Dr. Gadi Solotorevsky is CTO of revenue assurance at Amdocs. He is a founder and chair of the revenue assurance modeling team at TM Forum, and leads the development of the analytics big data repository (ABDR) concept.

When Digital Goes Wrong: Lessons from Revenue Assurance

shutterstock_514484863Many communications service providers are in a hurry to “go digital”. They’re working to better empower customers, improve their experience, increase satisfaction and loyalty, launch new products and services faster, ensure easy adoption and consumption – all while reducing operational costs. Many have embarked on extensive transformation projects to become true digital service providers. But going digital is not only about being able to offer cool new services, it is about customer centricity. It is about ensuring excellent, seamless customer journeys and interactions excellent. And it doesn’t always go as planned.  More >>