Author Archives: Gadi Solotorevsky

Gadi Solotorevsky

Gadi Solotorevsky
Dr. Gadi Solotorevsky doesn’t just enjoy creating blog articles – he’s got multiple patents to his name too. With years of experience in developing and deploying solutions, methodologies, and consulting in telecommunications and revenue analytics, he’s also one of the founders (and the Chair) of the TM Forum Revenue Assurance team, a TMF Distinguished Fellow and Ambassador, and one of the authors of TMF’s Revenue Assurance TR131 and GB941 – the de-facto standards and best practices widely used by the telecom industry. Formerly cVidya’s CTO, he’s now Chief Evangelist – Revenue Guard, at Amdocs.

When Digital Goes Wrong: Lessons from Revenue Assurance

shutterstock_514484863Many communications service providers are in a hurry to “go digital”. They’re working to better empower customers, improve their experience, increase satisfaction and loyalty, launch new products and services faster, ensure easy adoption and consumption – all while reducing operational costs. Many have embarked on extensive transformation projects to become true digital service providers. But going digital is not only about being able to offer cool new services, it is about customer centricity. It is about ensuring excellent, seamless customer journeys and interactions excellent. And it doesn’t always go as planned.  More >>