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There’s so much going on in the communications industry, it’s easy to get left behind. Amdocs Voices bloggers are spread across the globe, and give their opinions about compelling industry trends, issues and events, as they happen. Whether you agree or disagree, please comment and let us know what you think.
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Tag Archives: self service
Isn’t ordering online meant to be a lot easier?
By Uri Gurevitz Ever gone to a service provider’s website, found the device you want and the price plan that suits you, then clicked on the “Order Now” button, just to get a message saying “To order now, call us at 1800XXXXXXX or leave your phone number and we will call you?” I have. And have you ever tried to order bundled packages online? The selection is pretty limited. In contrast, I’ve discovered that contacting the call center usually opens up a whole new world of options and bundles that aren’t being offered online. That’s a little ironic, because in ... More >>
