Tag Archives: privacy

Live from MWC: The industry’s moral responsibility (according to Deutsche Telekom’s CEO)

Timotheus Höttges, the new Deutsche Telekom CEO, on stage on Day 2 of Mobile World Congress (Photo credit: Jeff Barak)“As an industry, we have a moral responsibility to ensure that people know what happens to their data,” said Timotheus Höttges, the new Deutsche Telekom CEO. Speaking on the second morning of Mobile World Congress 2014 here in Barcelona, Höttges pointed out that most customers failed to understand that “if an app is free, then you are not the customer, you are the product,” explaining that once the app has been downloaded, the app makers then sell on the customer’s personal data they gained during the download to advertisers or use this data themselves to sell other products.  More >>

The new world of Big Data? Retailers have been dealing with it for years…

Sonae Retail's Frederico Santos (l) being interviewed by TM Forum's Tony PoulosHands up if you’re a regular shopper at a particular supermarket chain. If so, I’m guessing that you probably have a loyalty card. And if you’re a Portuguese shopper, that probability is very high indeed, because according to Frederico Santos, a director at Sonae Retail, more than 90% of its business is associated with its Continente loyalty card. With three million cards for 10 million people, Sonae Retail has access to a huge amount of personal data that they can leverage in order to generate customer-specific offers that fit their customers’ profiles and their needs. Think “Big Data” and we […]  More >>

Forget Bitcoin – why customer data could be the new industry currency in town

alastairAmid all the controversy around the United States’ National Security Agency’s Prism data collection project, a just-released survey shows that consumers are willing to share their personal data with their service providers – provided they get something in return. “Consumers see the value in sharing their personal data in exchange for better service or cash rewards,” said Alastair Hanlon, Amdocs vice president of market strategy, at the Amdocs Asia Pacific InTouch Business Forum 2013 in Singapore. Briefing journalists on the results of a global Coleman Parkes survey for Amdocs on consumer thinking around privacy of their personal data, Hanlon noted […]  More >>

No need for names (I know yours already)

BLOGGER: NAOMI WEISER A friend of mine (let’s call her “Julia Roberts”) was horrified this week when, after carrying out a Google search, it brought up her search results together with the question: “Are you Julia Roberts?” Her identity wasn’t something she was aware she’d ever revealed to Google, but her enthusiastic patronage of social media sites had unfortunately apparently connected too many dots together. This instantly reminded me of a conversation I had with someone years ago who refused to even have a credit card. “It will reveal too much information about me” he explained. “I want to keep […]  More >>

Are you in control of your data?

BLOGGER: NAOMI WEISER When I joined Facebook, I remember the legal notice at the time said something to the effect that anything you post on Facebook was their property to do with as they pleased. Slightly worrying, but I kept it in mind when adding information, making sure it wasn’t too personal. I also checked the privacy settings and rather smugly thought everything was somewhat under control. That was until a hiccup by Facebook admin last year meant I couldn’t access my Facebook profile for weeks. I couldn’t even remove my profile to let my friends know that I was […]  More >>