Posts Tagged ‘personalization’

Driving the Customer Experience (literally…)

By Hadas Haran A few months ago, I was thinking of getting a new car and I’d always rather liked the MINI. A subsequent visit to the MINI website revealed some rather impressive facts: for example, the MINI’s Oxford factory has a highly automated production process that manufactures over 3,500 cars per week. Each car [...]

Are service providers keeping up with the news?

By Jeff Barak The connected world has changed the way American consumers get their news. It’s now a matter of the “Three Ps” – portable, personalized and participatory. According to a fascinating piece of research conducted recently by the Pew Internet and American Life Project, 33% of American cellphone users access news on their phones, [...]