BLOGGER: JEFF BARAK Imagine receiving a bill for $18,000 dollars. That’s what happened to one retiree in Dover, Mass, after a promotional no-limit data plan expired without warning. It’s just one of many stories about subscribers suffering from bill shock, which have damaged service provider reputations. However, the new landmark agreement between US carriers and [...]
BLOGGER: JEFF BARAK With all the public concern over bill shock and the FCC’s meeting today to propose rules requiring mobile phone companies to alert customers when they are have reached monthly usage limits, what many people are forgetting is that it’s actually in the service providers’ interest to avoid bill shock. Given the intense [...]
BLOGGER: NAOMI WEISER So the NYC subway is catching up with Singapore, Berlin and Tokyo, by getting Wi-Fi, as well as cell phone service (making that sometimes rather useful excuse: “sorry, can’t hear you… heading into a tunnel…” redundant). And an increasing number of domestic airlines are offering Wi-Fi (the latest being JetBlue). And later [...]
By: Jeff Barak The real danger of this month’s US federal appeals court ruling rejecting the authority of the Federal Communications Commission to regulate the Internet has little to do with the threat to net neutrality and whether service providers will suddenly soon start charging consumers extra for YouTube access. The sting in the tail [...]
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