BLOGGER: JEFF BARAK While there are huge differences between developed and emerging markets, the complaints of CEOs from leading service providers in emerging markets are uncannily similar to those of their colleagues in the developed world. On the second day of Mobile World Congress 2012 here in Barcelona, the heads of Telefónica Latin America, VimpelCom and [...]
BLOGGER: JEFF BARAK If you’re an American pay-TV provider, what do you want first: the good news or the bad? The good news is that nine out of 10 American households have a TV subscription with operators like Comcast, AT&T, Dish or DirectTV, and that they get plenty of use out of it. In fact, [...]
BLOGGER: ERIC M. DANIS Would you queue for 80 hours to be the first in line to get the new iPhone 4s? One eager consumer in Sydney did just that. In fact, on the iPhone 4’s release day, lines of waiting people snaking around the block were a familiar sight worldwide. But there was one place [...]
BLOGGER: JEFF BARAK Imagine receiving a bill for $18,000 dollars. That’s what happened to one retiree in Dover, Mass, after a promotional no-limit data plan expired without warning. It’s just one of many stories about subscribers suffering from bill shock, which have damaged service provider reputations. However, the new landmark agreement between US carriers and [...]
By Kathy Cianciolo Do you remember, not so very long ago, when the only reason for using a cell phone was to make a call? That seems almost quaint now that you can text, surf the Internet, watch a video, or enjoy an almost endless supply of downloadable applications. But it’s not just phones that [...]
Recent Comments