Wireless is the fastest-changing industry in the world, says Patrick Parodi, a VP at Lightsquared and head of its innovation sandbox. But it still needs to change more, he told TM Forum’s Management World Americas in a keynote. The wireless industry in the US is not keeping up with demand, and Parodi argued that the US wireless [...]
It was around this time last year when I wrote a blog about the launch of the new Amdocs Product Support (APS) community.If you haven’t read it or you just want to refresh your memory go ahead, I’ll wait.
Done?
Great! Well in the 11 months since that blog was written, the APS community have been very [...]
I had a chance to sit down with Yossi Zohar to talk about what he calls the Multi-Channel Retail Experience. Basically it’s something that we experience all the time. If you’re like me you tend to research your purchases online quite extensively before going to a brick and mortar shop to ultimately make your purchase. Sometimes I’ll even go as [...]
So here we are at the end of day one at Mobile World Congress. Highlight for me was the presentation this morning by David Thodey, CEO Telstra, and Eli Gelman, CEO Amdocs. David outlined some of the challenges that we as an industry have when it comes to delivering an excellent customer experience – not [...]
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