If there’s one lesson ComHem, a Swedish triple-play cable company has learnt from the Vasa, the Swedish warship that foundered and sank after sailing less than a nautical mile into its maiden voyage in the summer of 1628, it’s that big projects are best implemented in small steps. The Vasa sank because it was top-heavy and had [...]
Wireless is the fastest-changing industry in the world, says Patrick Parodi, a VP at Lightsquared and head of its innovation sandbox. But it still needs to change more, he told TM Forum’s Management World Americas in a keynote. The wireless industry in the US is not keeping up with demand, and Parodi argued that the US wireless [...]
There’s a lot of talk about Service Brokers at Amdocs nowadays. First came the eBook - Who says Prepaid means Limited Service – and that was followed by a blog series on the topic over at our Keeping it Real(time) blog. So when i got the opportunity to sit down with Gary Miles, VP of Service [...]
It’s the end of day 2 at Mobile World Congress, and it’s been another busy one. First let me start by saying I did take some more time today to explore my surroundings. Didn’t get very far, but at least I checked out the neighborhood in Hall 8 and saw some pretty cool things.
On one [...]
Ok, full disclosure. I am, for lack of a better term, a Mobile World Congress virgin (so be gentle). MWC2011 is my first time at the show so I went in to it a little nervous; didn’t know what to expect. But I promised myself, and my boss, I’d sit down and commit my thoughts [...]
So here we are at the end of day one at Mobile World Congress. Highlight for me was the presentation this morning by David Thodey, CEO Telstra, and Eli Gelman, CEO Amdocs. David outlined some of the challenges that we as an industry have when it comes to delivering an excellent customer experience – not [...]
It’s a new year, and another new social media initiative here at Amdocs. This time: Podcasting! This is the first in our new podcasting series, playful entitled “What’s up Dox?”
(If you’re noticing a trend of cartoon themed social media projects – first the #capcrunch twitter chat, now this – then you’re starting to get an idea [...]
Last week I got a call from our Advertising and Media team asking me to post some videos they had presented to customers at the Advertising and Media InTouch Customer Forum. Always happy to add some more video to our YouTube channel, I asked them to send them over with a short description.
Well the descriptions did [...]
Recently Amdocs announced the launch of our new Amdocs Product Support Community. This was exciting to me for a couple of reasons. First, because I get excited whenever a group in Amdocs integrates Social into their operations; and second, because I worked with this fine group of people in the Product Support business unit [...]
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