48 Hours with Android


Google Galaxy Nexus

48 Hours with the Google Galaxy Nexus

After four and a half years of using an iPhone exclusively, I swapped out for an Android phone for the weekend to finally see first hand what its all about. The device I have is the new Google Nexus Galaxy from Samsung.

Immediate differences

After getting my hands on a micro SIM adapter, I  removed the micro SIM from my iPhone, plugged it into the Nexus and started exploring. The device is bigger, feels lighter (iPhone feels heavier for its size, and its very solid), has a giant, bright screen, and was mostly friendly to a first time user. The quickest entry into the world of Android is to use your GMAIL login credentials to get email, chat, app purchases going. This immediately gets you to start using the device, apps on the device, typing on the device, looking up contacts, making calls, etc.

Pros

- Big, bright screen – more room to touch things
- My personal life is GMAIL-centric (mail, calendar, contacts), so the device is perfect in this regard. Once I set my credentials, everything worked perfectly, including downloading apps. This is a big plus.
- Widgets – I like the ability to have all sorts of widgets on the home screens, I like easy access to info from the home screens
- App downloads - the authentication feels less onerous, and I really like that. Just click a button and download. Android doesn’t seem to ask me for my password ALL THE TIME like iTunes…
- Very customizable; one little thing I like is that you can place all the app icons exactly where you want them
-  Settings: if you like to have lots of control of settings, this is operating system for you
- External light for notifications is a great touch
- Maybe not a pro for everyone, but all the Apps I use on iPhone (actually, the Apps I use most frequently) are all available on Android. They work the same, and in some cases are better because of the giant screen size.

Cons

- Not as intuitive as the iPhone. It took some time to navigate the device, find settings. Not a big deal, but iPhone is very clearly made to be EASY to use, whereas with Android, you need to spend the time to navigate its full potential. It is a communication device at its heart, and I still feel like the iPhone is more aligned with this thinking, and the Android phone is more of a small computer.
- Maybe I am missing something, but only the button on the side gets device out of sleep. I am so accustomed to the round button on the iPhone to get device going that not having it was noticeable.
- Synchronizing music is NOT easy.  As an iTunes user, I expected that there was some plugin I could download to sync Android with iTunes. I did not find one, but ended up downloading a desktop and mobile app called doubletwist. I never got it to successfully sync music over USB, which it promised. You can pay $5 to sync over WiFi, which I did not try. Im sure with more time I would figure it out, but music is one of the top 3 reasons I love my iPhone (I use it at work/car/running/biking).

Conclusion

I ended up really enjoying the device, not to mention that new toys are always fun. The bigger screen really is a difference maker, the speed of the device is readily apparent, you have all the important Apps and features you need. I would certainly say this device is an equal to the iPhone, and would consider switching to this device if it were not for two things: corporate email and the entire ecosystem. For corp email, my firm does not currently allow Android connectivity, so that is the first deal breaker. Second, I have been buying into Apple for years (chargers, iTunes, cables, etc), so the switching cost is high, not to mention my family uses Apple, so its not just me.

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iPhone sales in China

Here’s an interesting opinion piece on iPhone sales in China. A tidbit:

In its native U.S. ecosystem, the iPhone functions beautifully. But take it to China and the device just isn’t very happy. To start with, more than half of the 30 million iPhone users in China have unlocked their phones (a hint that something isn’t right) and are using them on an unauthorized network (China Mobile) that until recently limited them to 2G data speeds.

. . .

Chinese users are cobbling together an iPhone experience from a variety of sources, and the overall experience is not very good. The comment Tim Cook made to analysts recently suggesting that Apple is focused on delivering a phone with “off-the-charts user experience that customers want to use every day of their lives” sounds like pure hyperbole from the Chinese perspective.

Interesting to hear about how Apple’s super-slick device and ecosystem doesn’t translate well into another culture. Also, the informal survey reported in the article shows a stark gender difference of iPhone owners.

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Computing Convergence in the Wireless World

When Motorola launched the Android-powered Atrix 4G smartphone at CES 2011, it showed a glimpse of the future of mobile phones, mobile computing, and computing in general. For those unfamiliar with the device, it is a handset that provides a high-end Android experience when held in your hand, but once it’s popped in its special dock it turns into a much more PC-like experience complete with desktop, window manager, display, keyboard, and support for desktop version of Firefox complete with Adobe Flash compatibility. While, the first Atrix was not exactly a huge hit, Motorola has continued to work on the handset and the companion Webtop experience. They released an incrementally updated Atrix 2 with a revised docking station later in 2011. Also Motorola has expanded the Webtop functionality to multiple devices in their Verizon Droid and RAZR line ups, released Webtop 2.0 which provides an even better PC experience, and is working on Webtop 3.0 (based on Android 4.0 and without Firefox).

Is Motorola on to something here? Will the future of consumer computing be handheld devices plugged into various shells that merely provide hardware extensions? I believe the answer is definitely yes.

The Growth of Mobile Processing Power
Daul-core CPUs, quad-core CPUs, screaming clock speeds, multiple gigabytes of RAM, blazing GPUs. High-end handsets these days are marvels of engineering shrinking a tremendous amount of computing power into a 5 ounce package. Modern handsets can power nearly all of the average user’s computing needs easily: web browsing, emailing, Facebooking, Tweeting, photo editing, casual gaming. The only outstanding exception to this is dedicated graphics horsepower for non-casual gaming and other tasks requiring the brute horsepower a GPU provides. But mobile GPUs are rapidly accelerating in ability. Nvidia predicts in 2014 mobile graphics will be on par with today’s generation of consoles.

So, with this phenomenal computing power in an itty bitty package, why are consumers going to pay for an expensive phone, an expensive tablet, an expensive laptop, and an expensive desktop? They won’t and aren’t. Consumers are already ditching desktops in favor of laptops in droves. Many consumers are already ditching laptops in favor of tablets. And soon, I predict, consumers will be ditching everything besides their handsets which they will dock into bigger, better displays that have the necessary hardware extensions – wired or not – to use for other purposes: printers, mice, keyboards, discrete graphics, USB ports, etc.

This will be the beginning of the device singularity.

Device Singularity
Device convergence is already happening across multiple OEMs and software platforms:

Microsoft is positioning Windows 8 as a OS suitable for both desktops and tablets. They are also undertaking the huge engineering task of getting Windows 8 to run on ARM-based chips, which is vital for it to be viable in a mobile ecosystem that runs nearly exclusively on power-sipping ARM chips. Of course, Intel wants to change that.

ASUS has the Padfone, which is a surprisingly well-executed attempt at combining all mobile computing together: phone, tablet, laptop. It would not surprise me in the least if the future of consumer computing looked very much like this.

An over-funded Kickstarter project is pitching an elegant way of converting an iPad into something very close to a Macbook Air. If I had an iPad, I’d be backing this project.

Google’s Play
Google’s purchase of Motorola, which is nearly complete, will bring Google a treasure trove of patents but saddled it with a struggling hardware business with thin margins and few options. There’s still some head-scratching going on about whether this was a wise move on Google’s part. While the value of the patent war chest can’t be ignored, I think Google also saw value in having in-house hardware division. It gets them much closer to Making the Whole Widget, which has worked extremely well for Apple, and the Webtop product could not have escaped Google’s attention as this CNET article argues.

The Big G has been trying to get into the desktop OS space with its ChromeOS running on the less than successful Chromebooks. With Webtop, Google has an opportunity to do at least 4 things that may give them a big boost and a fighting chance to greatly advance complete mobile device convergence:

  1. Motorola’s Webtop will provide the hardware arm to work out the critical piece of making the docking station husks that are animated by handsets
  2. Webtop provides a clear path forward and reason to meld Android and ChromeOS (something long rumored). With Webtop Android and ChromeOS running side by side (or maybe even as one), Google will have a credible offering for mobile, tablet, and desktop OS experiences.
  3. Google will leverage the immense popularity of Android to make deep inroads into the desktop space. Imagine if in the next 5 years every Android user can pop their handset into a dock and it instantly becomes a fully functional, cheap, telephony-enabled laptop. After that, why do I need Microsoft? Why do I need Apple?
  4. Google’s extensive suite of cloud-based services and applications put them in a strong position – arguably the best position of all its competitors – to provide the first fully functional, usable, integrated, and completely mobile computing experience. Webtop will be the anchor in the desktop/laptop space. Consumers could go to Google for every single bit of their digital needs: mobile hardware, tablet hardware, desktop hardware, operating systems, applications, games, cloud-storage, music, movies, books, web services, and, soon, even internet service! Put that way, it’s almost scary.

But what about Apple?
Not all are believers of course. Recently, Apple CEO Tim Cook pooh-poohed the idea of tablet and laptop convergence. Personally, I believe his dismissal means almost nothing as Apple historically belittles what its competitors are doing while secretly working on its own version of the product. Let’s count all the ways Apple is already moving towards device convergence:

  1. Steve Jobs announced his belief this is the post-PC era, which begs the question if PCs are dying off what will we be using instead?
  2. Apple has ported virtually all of its creative and productivity apps to iOS
  3. It already sells accessories that turn the iPad into what is functionally a multi-parted netbook
  4. Apple has ported or is porting several key iOS features (or at least the idea of those features) to Mac OS X: App Store, Launchpad, Game Center, Notification Center, Sharing, etc.
  5. Its aggressive push of iCloud and iTunes Match pushes most of the user’s data into the cloud so it can be accessed everywhere and by any device
  6. Dropping “Computer” from the company name back in 2007 was a harbinger of 2012 when Apple makes most of its gobsmacking profits from phones and tablets. Apple is smart. It knows where the future is heading, and it will cannibalize its own business before letting a competitor feast

When the iPad is powerful enough to meet almost all the needs of most consumers (arguably it’s already there) people will stop buying Macbook Airs or Pros and send more and more of their cash to 3rd parties who make accessories that turn their iPads into work stations more suitable for focused, time-consuming tasks. Apple is working hard to be have the software ready. The hardware part is more difficult as we can already see making an attractive, elegant, functional, and high quality dock is actually very difficult. Exhibit A.

Impacts for Wireless Carriers
How will device convergence impact wireless carriers? Here are a few thoughts that I hope to explore in a later post:

Wireless providers will become even more powerful gatekeepers of consumer electronics and services. If the primary animating force of consumer computing is the handset a user carriers in his pocket, then wireless providers are going to be the ones selling him that mini-computer. That’s a powerful position to be in.

4G LTE service will become even more vital. As consumers cut cords, become more accustomed to ubiquitous wireless broadband, and grow frustrated with paying for wireless and wired broadband bills, they will increasingly turn to LTE as the solution for all of their connectivity. Suddenly for consumers their device is not only their computer but also their wireless access point, replacing modems and routers.

Following along with the point above, carriers will need to work even harder to not become dumb pipes. Smart network management, monetization, OTT offerings, and personalization all become more vital.

The impact on triple-play and quadruple-play partners could be immense. Extreme device convergence could potentially impact all plays.

Conclusion
Device singularity is still many years out but in my mind is almost certainly going to happen. In the near future your handset will be the ghost in the machine that breathes life into relatively inert and dumb docks as you move about your day. There are still advancements to be made in both software and hardware before it gains widespread consumer acceptance. In fact, it may not even take place until somebody like Apple, despite its reluctance, enters the market and introduces a game changing solution, but the singularity is coming.

And of course device singularity will not be popular with all users. Hardcore gamers, ubernerds, gadget-freaks, creative professionals, and others will balk at condensing all of their computing power into one small device. However, for the majority of users this will be a very appealing option, especially to users in developing markets who don’t have the infrastructure or resources to have a multi-device and fully wired experience.

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My Siri Adventure, and Thoughts on the Future of Voice

Guest post from Roy Ben Alta

When my new iPhone 4S arrived, I couldn’t stop playing with Siri, the new iPhone voice-recognition “virtual assistant” that was introduced with the device. According to Apple, Siri is an iPhone feature that lets me use my voice to send messages, place phone calls, schedule meetings and more. It understands what I say, knows what I mean, and even talks back. It’s not bullet-proof and has some glitches – but it really works!

Last night, I was driving home and asked Siri to remind me to buy milk when I leave office. The moment I stepped into my car, a reminder popped to buy milk. I didn’t have to tell Siri, where I was or when I would be leaving. The system used my location and knew I was moving from that location. Way to go, Siri!

So then I started asking myself, is voice is the future of interaction?

Voice recognition software has existed as long as I can remember.

It is quite obvious that natural language processing is evolving and we can see it on Google voice search, Microsoft speech APIs, etc.

Many new cars have voice control, so I wondered, what makes Siri is different?

Without going into the deep-level architecture of Siri, we assume that Siri relies on its servers, processing the sentence I said and creating a response that might be used by an artificial intelligence engine and voice recognition engine. So what’s so special about Siri?

My answer to that is that in the same way that touchscreens and user interfaces evolved and changed the way we interact with our devices, it seems like voice will change the way we interact with our devices and connect to the web.

Although Siri is still in beta and has some issues, it is an enormous step towards bringing our voice to the front.

Siri also lays down some ground rules: you always need to be connected to the network, otherwise it just won’t work. One can argue that this is great disadvantage – for example it makes no sense if you just want to use to set a reminder for a wakeup call. But the feature is set up with the assumption that we are constantly connected to the internet. In my mind it is fair assumption that goes side-by-side with cloud computing and other areas in that landscape that are advancing forward.

What Next?

I want to be able to post to Twitter and Facebook just by saying my tweets and status updates aloud, and even upload my pictures by saying it. Well, there is already a way. Although it requires some setup, I found step-by-step instructions to connect my Twitter account and Facebook using voice-to text-feature via Siri.

I would not be surprised if this functionality will be newly updated in iOs (iPhone’s operating system) and social media websites in the near future.

What about sharing an article with my peers? It would be great if I could just say, “Share this article with Bryan.” That would save me two clicks – one for the share and one for choosing who I want to share with. And if I want to share a specific paragraph and express my opinion on work-related material: “Siri, please share this article with David and asks him what he thinks about the topic on page three.” Wouldn’t it be great if we could manage and share content using our voice, and exchange ideas?

Last but not least, I wonder if within the next 5-10 years if systems like Siri will be able to talk to CRM systems on our behalf. Wouldn’t be great if I could tell Siri that I have issues with my bill – “Talk to my service provider and ask him about this specific charge, and submit a dispute if possible.” Can Siri truly be my personal assistant? That would really be a game changer.

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As Smartphone usage Increases, the Importance of Agents Will Grow. Are they Ready?

It is predicted that 75% of the total mobile customer base will be smartphone users by 2014 and  smartphone support is already becoming a huge issue.

A worldwide survey of 55 wireless service providers conducted by analyst firm Heavy Reading, and sponsored by Amdocs, revealed some disturbing trends. Increased device complexity has led to greater confusion among users on how to tap into new smartphone services. This confusion has led to an under-utilization of data services by consumers, higher support costs for operators, lower revenue per user and an increase in “no-fault” device returns. In a first step to capturing the higher revenues that smartphones can generate and boosting their margins, service providers need to improve their customer support.

2011 Smartphones Apple Android BlackberryOver 60 percent of the respondents in Heavy Reading’s survey stated that the cost to support smartphones is anywhere from 10-50 percent more expensive than feature phone support. The growing complexity of smartphone customers’ support questions was listed as the primary challenge for service providers’ call center operations, quickly followed by the increased time needed to resolve smartphone users’ problems.

Smartphone support calls are usually longer, with consumers asking how to use an advanced device feature or seeking troubleshooting for a device malfunction. The survey found that the majority of these calls are transferred to a more senior agent for resolution, due to their complexity. These transfers raise costs, because service providers either pay a fixed fee to the device manufacturer per call, or a higher hourly rate for technical support.

Getting Prepared

Amdocs recently launched its Customer Management (CM) 8.1 suite, the market’s most comprehensive customer management products, to help agents in call centers and retail stores deal with the coming challenges. Designed to redefine and improve the overall user experience for agents, Amdocs CM 8.1 increases agent efficiency and productivity with intuitive tools to offer a fast and consistent response to customer inquiries. Service providers across North America, Europe and Asia are already demonstrating demand with several Amdocs CM 8.1 business wins.

For many customers, the call center and retail store are still (despite so many technological advances) their primary points of contact with their service provider, as well as their main source of pain. Inefficient operations and poorly trained agents, although frustrating, almost seem to be a fact of life. But this doesn’t need to be the case.

Tools exist today that help alleviate these issues and can enable agents to shine. These tools can enable even the most junior agent to provide superior service by reducing the complexity of handling customer interactions through desktop unification and by providing agents with the guidance they need to succeed in any scenario.

More importantly, these tools can also be leveraged to improve the speed at which agents can handle the interactions and ensure that customer issues are resolved the first time, reducing the need for multiple interactions. Automating routine processes, propagating information across multiple systems and providing just the information needed, exactly when it’s needed, can make a significant difference in reducing the handle time for interactions and improving first call resolution rates.

Improving the efficiency and productivity of agents will not only help the bottom line, it will also reduce customer frustration by providing customers with the service levels they expect while improving their overall experience. And that would be pretty special.

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Microsoft and Nokia Make an Impact

Smartphone markets around the world are poised for the newest entrant: Windows Phone 7 + Nokia Handsets. This pair is poised to go head-to-head with Apple, Android, Blackberry and Palm (not significant, but with HP backing who knows?).

Windows Phone 7 + NokiaHistorically, the folks at Microsoft have had a steady following and proved years ago that they took mobile seriously, but just maybe not seriously enough. When the iPhone hit the marketplace, its fair to say they were not the only competitor to feel the bite, and equally fair to say they have taken the longest to react. And of all the news that warrants serious consideration in terms of Microsoft having a legitimate chance of competing, the aforementioned partnership is perhaps the biggest.

While the Nokia blog gives “Five reasons to get excited about a Microsoft partnership“, including tight integration with Microsoft Office, Zune Marketplace music, and  XBox Live, it may be the fact that MS is pairing with a world class logisitics operation is the most significant indication of future success. Nokia has the ability to launch tens of handsets per year, and a low cost. Thus, Windows Phone 7 devices will be able to meet the needs of each niche in the device marketplace, something only Android can match today.

One other advantage is the breadth of Nokia’s current brand: it covers the globe and does not need to establish itself anywhere.

But back to the ‘consumer facing’ reasons why this duo will succeed: XBox Live is a popular service, millions and millions of people worldwide use Windows and Office, and the Zune experience is streamlined and polished. It seems to add up to a great amount of potential. The iPhone launched into the stratosphere on the back of iTunes and millions of trained MP3 purchasers (not to mention the fantastic device).

A question I have concerns the marketplace for Apps: will it run off the XBox Live platform, Zune, Nokia’s Ovi, or a hybrid of these? (this blogger seems to think the latter)

Can MS + Nokia garner this same type of momentum on the backs of XBox, Zune and Office, coupled to a steady flow of devices?

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From One (Walled) Garden Come Many

With recent news that Amazon is launching an App Store for Android (and maybe RIM devices soon, including the new RIM tablet???), its time to consider how it was not too long ago that  a service provider like AT&T had one defacto ’store’ to discover and purchase digital content for your mobile.

Well, times have changed at AT&T. The dyas of the walled garden for mobile content are over, most likely to never return.  iTunes and iOS  ARE the major OS and App store everyone talks about, and every other major device maker has, or will have, a major OS of their own or will be using Android to counter Apple’s growing dominance in the smartphone marketplace.

Along with the operating system, these same firms are launching ‘app stores’ to provide apps for their OSes.

  • Samsung hitting the marketplace with its proprietary Bada OS (I think for lwer end smartphones??)
  • Nokia is apparently rethinking its strategy of staying out of the US market
  • Palm (now owned by HP) has the financial backing to re-enter the market in a much bigger way
  • RIM will be fighting hard to remain relevant
  • Microsoft is launching Windows Phone 7 this week to much fanfare (they even have a  Zune store that runs on a Mac! or something like that); can a revamped App Store (I know they have a name for it, can’t remember) not be far behind?
  • Companies like GetJar and PocketGear (and many more)

Now, add to this mix a major retailer like Amazon, and it appears the garden walls around digital content are down. Its open season for launching app stores.

In the not too distant future, the landscape will  be looking like this:

App Store Breakdown on AT&T

The last remaining item: what will happen to AT&Ts store?

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The Crumbling Wall or a New Garden?

Walled GardensIn North America, in the US in particular, there has been an ongoing debate over the importance of the ‘walled garden‘, a strategy of the carriers to maintain total control of their cellular networks (including the sale of all digital content). In the golden days of the ringtone fad, the walled gardens of the carriers were in full effect: if you bought an item for a particular phone, that item was not transferable to another device. If you wanted that item on another phone, or on another phone ON ANOTHER CARRIER, you had to repurchase. Even if the item you bought had transferable rights, it was nearly impossible to move a ringtone off a Verizon Samsung phone onto an AT&T Motorola phone. Thus, the carrier had you ‘walled’ into its ‘garden.

Today, that wall is not only crumbling, its gone in some regards as the carrier is concerned. You could purchase content for your Verizon Droid X, and get that same content on a new T-Mobile Android device. The key is that the content is now sold outside the carrier’s control.

And herein lies the rub: there is a new set of gardens that can be walled: the makers of the operating systems and/or the hardware now control the garden from which consumers can purchase and download content. Is it better now? Well, kind of… at least if you stay within a particular operating system, in theory you can maintain control of your licensed content beyond the carrier.

But, if you want to migrate away from your operating system you need to leave all that content behind and repurchase it for your new device with new operating system.

One good reason content is king!

Now, could this change? Yes, if the licensors of the content maintain records of all items purchased (they don’t need to right now) and the carriers (working with the device and operating system manufacturers) provide the tools to make the content completely transferable… well, then the consumer has won, and won’t be repurchasing content over and over and over again.

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Sprint EVO 4G, and My Favorite Feature

The Sprint EVO is the first ‘4G’ phone, and the phone has some spectacular features, including the latest Android OS, HDMI out port, and much more. You can read over the EVO features here.

And the marketing team at Sprint is trying hard to tell the marketplace that there are numerous ‘firsts’ that people are experiencing with this new smartphone. Find that here.

But, the feature I find most useful, and that stands it apart from the other smartphones, is that fact that it can act as an instant WiFi hotspot. Just sit it down and BAM, WiFi over 4G. Apparently, the Droid X coming out on Verizon will offer this as well. But, Sprint was first :)

As it happens, the 4G service is provided by Clear, and they have got to be happy with this type of application. The more bandwidth that is consumed, the more money they make. I can imagine the smiles on theirs faces as they tally up the potential bandwidth consumption of multiple laptops/ipads hooked up to these mobile WiFi hotspots that will start dotting the urban landscapes.

Now, if you can only find one… (the devices have been sold out since day 1, a compelling story that somehow was overshadowed by the arrival of another new smartphone)

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iPhone and Gmail, a Few Tips

Through some trial and error, I have figured out a few things when it comes to syncing my iPhone with Google Calendars:

  1. There is a difference between regular gmail and gmail for domains
  2. Use Exchange for Gmail, not just ‘Gmail’ when adding to iPhone
  3. There is no ‘one button’ magic to make it all work
  4. You have to use a ’secret’ method to add additional calendars
There is a difference between regular gmail and gmail for domains
For regular Gmail users, you can setup Exhange service for Gmail on your iPhone quite easily. Simply fill out hte screen on your phone and you are good to go. However, for Gmail users who use ‘Apps’, ie they have their own domain name using Google services, there is one step you have to take first: enable this service for your mobile phone.
  1. From the Dashboard of your Google Apps account, click on ‘Mobile’
  2. Check the box to Enable this service

You will then follow the normal procedure
Also note that Blackberry, Windows and other Smartphone users need to do the same.
Use Exchange for Gmail, not just ‘Gmail’ when adding to iPhone

When setting up your Gmail account on your phone, in the Settings app, under Email, Choose ‘Microsoft Exhange’ rather than ‘Gmail’ to setup your Gmail account.
You simply get better functionality and features. For instance, you get better PUSH functionality, where all your folders (Sent, All Mail) can be selected to be kept up to date, rather then fetching them whenever you want to see an updated view.
For full instructions on adding Gmail (or Google Apps Gmail) to your iPhone, take a look here.
Tips from Google before you start

1. Google Sync is only supported on iPhone OS versions 3.0 and above. You can check your current version by going to Settings > General > About > Version.

2. Perform a sync with iTunes to ensure that Contacts and Calendars from your iPhone are backed up to your computer. Learn more about backing up your Contacts and Calendars.

3. If your business, school, or organization uses Google Apps, your administrator will first need to enable Google Sync before you can take advantage of this feature.

There is no ‘one button’ magic to make it all work
It took some searching and trial/error to get everything working correctly. Remember to search for your problems when setting all this up in Google, you are certainly going to find others with your same exact problem.
You have to use a ’secret’ method to add additional calendars
So, you have added Gmail to your iPhone, you go to the Calendar app, and you only see the default Calendar! But, what about the calendar you created for family events, sporting events, or calendars you imported? Well, there are ’secret’ steps to take to add these to your iPhone:

Regular Gmail, follow the steps below:

  1. Open the Safari browser on your device and go to http://m.google.com/sync.
  2. Sign in with your account and select your device from the list of devices you’ve set up for Google Sync.
  3. Bookmark this page so you can return to it easily.

Gmail for Domains, follow these steps:

  1. Open the Safari browser on your phone and go to http://m.google.com
  2. Click on Google Apps user? at the bottom of the screen.
  3. Enter your domain name (e.g., yourdomain.com).
  4. Click the Sync icon in your domain area (this section has a green background).
  5. Sign in if required.
  6. Select your device to configure Calendars.
You can find these at Google’s site here.

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