‘customer expereince’ Archive

The Times they are a Changing (Except for Time to Market)

Time to market is more important than ever from the perspective of service providers, but that hasn’t led to much visible improvement on the ground. When it comes to the average time to market for introducing new products, not much has improved between 2008 and 2011. In fact, the number of service providers able to [...]

Read My Postcard about Time to Market!

OK, so I can’t individually send all of my potential readers a postcard. But I do still remember the excitement and anticipation of waiting to receive a postcard from a friend traveling abroad three decades ago, when I was much, much younger. Now, 30 years later, who sends postcards? But it’s not just technology that’s [...]

The mobile data capacity crunch is affecting brand reputation

Hard facts about the effects of the data crunch on mobile networks are hard to come by. With this in mind, Amdocs commissioned an independent survey to establish how serious the issue is, what its effects are and what service providers are doing about it. Telesperience interviewed 30 network planners from mobile network operators across [...]