BLOGGER: ERIC DANIS
Farhad Manjoo, Slate’s technology columnist, chose complexity as the worst trend of 2011:
In 2011 nearly every gadget or service that I use on a regular basis picked up new features that made it more frustrating to deal with. Everywhere I looked, I saw feature creep, platform wars, competing media standards, and increasingly chaotic [...]
In our last blog post in this series, we noted the worldwide interest in transformation programs. Why are so many service providers pulling the trigger? Coleman Parkes Research’s latest white paper, Transformation: Governance, Benefits and How to Get it Right, is based on a global study looking at transformation activity in the telecommunications service provider [...]
BLOGGER: RUTH WASSERMAN
As a parent, one of the phrases I least enjoy hearing is, “But everyone else is doing it!” While this logic is annoying when heard from kids, keeping up with the industry and competitors can sometimes be a compelling business reason for action.
Why undergo a transformation project?
Coleman Parkes Research’s latest white paper, [...]
Recently, Amdocs hit the streets and ran online surveys in Europe and Russia to talk to consumers about the connected world. What would they connect? What do they want to do with mobile devices today, and in the future? How do they expect to communicate in the next five, ten years? What will make them loyal to their service provider? And how can service providers manage the impact these demands and services have on their BSS and OSS systems?
According to Wireless Intelligence, the number of subscribers in Africa has passed Europe during the last quarter of 2010. ARPU in both continents declined at the same rate – 3% in Europe and 3.29% in Africa.
Service providers in Africa are witnessing huge growth in mobile – mobile connections are expected to grow by ~60% [...]
I recently came across a new, impressive mobile VoIP service called Viber. It was just launched in December and it’s downloadable from the iPhone App store (Android version coming soon). They appear to be much more user friendly than the traditional players such as Skype. For instance you don’t have to sign in to Viber, [...]
Orange recently announced a new initiative for supporting their smartphone users. The operator plans to add in-store expert advice to its premium Orange Care Expert Assistance smartphone hotline service. Around 3,000 in-store experts will be available across 1,300 shops in 13 Orange markets by the summer, with Orange “Care Corners” planned for 300 shops.
This is [...]
We all need one another.
That’s the message I finally heard last week at Mobile World Congress. Listening (for hours on end!) to developers, speakers from giants like Google and Microsoft as well as executives at top service providers from Latin America to Asia, I got the same feeling from every speaker. They finally realized that [...]
Having recently returned from CES, I was amongst the tens of thousands of people drooling over the thousands of consumer electronic devices on display. What is immediately noticeable at such conventions is the open, symbiotic relationship between service providers and device manufacturers. Almost every major wireless carrier announced a slew of new connected devices including [...]
We know that developed markets are enthusiastically embracing the connected world—a world of hyper-growth in demand for ubiquitous connectivity, information anytime, anywhere and smarter connected devices. But Eastern Europe, Latin America and South East Asia are also driving new growth in communications markets. In fact several of these key markets are on the cusp of [...]
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