77% of consumers want to be able to remotely connect to their homes in order to monitor against intrusions and fires, more efficiently manage home energy consumption and care remotely care for the elderly. Many service providers are launching connected home offerings as the new quintuple play to add customer value, drive revenues and improve [...]
BLOGGER: ERIC DANIS
Farhad Manjoo, Slate’s technology columnist, chose complexity as the worst trend of 2011:
In 2011 nearly every gadget or service that I use on a regular basis picked up new features that made it more frustrating to deal with. Everywhere I looked, I saw feature creep, platform wars, competing media standards, and increasingly chaotic [...]
According to Wireless Intelligence, the number of subscribers in Africa has passed Europe during the last quarter of 2010. ARPU in both continents declined at the same rate – 3% in Europe and 3.29% in Africa.
Service providers in Africa are witnessing huge growth in mobile – mobile connections are expected to grow by ~60% [...]
Service providers need to discover the right path for each customer at each fragment of the now broken lifecycle and offer new, personalized experiences. And this experience has to equal, if not exceed, the cool experience customers have come to expect from the likes of Facebook, Amazon, Netflix, Google and Apple. In other words, it has [...]
In the not-so-distant past, service providers used to have full control over the customer experience lifecycle. But now, over-the-top providers, niche app vendors, general retailers and others have all moved in to enhance the customer experience lifecycle.
Today’s consumers benefit from a wide selection of offers and possibilities and are more empowered than ever. They [...]
Today, we’re demanding not just 24/7 connectivity, but 24/7 connectivity anywhere we happen to be.
With tablets, netbooks and even televisions providing ever-more connectivity and real-time interactivity on top of PCs and smartphones, the consumption of services from any application from any device from anywhere is rapidly increasing. I can even pay for a Starbucks coffee [...]
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